Apply for this job now

2nd Line IT Support Consultant

Location
Birmingham
Remote Working
Remote Working
Salary
£30,000 to £35,000
Job Type
Permanent
Posted
14 Sep 2022

Job Title: 2nd Line IT Support Consultant

Location: Home based

Salary: up to £35,000 + 25% shift uplift

Hours of Work: On a 6-week rota basis over 7 days between the hours of 7pm and 7am - Initial training will take place between 9.00am and 5.30pm, Monday to Friday, you could be asked to provide out-of-hours cover during this period for shadowing etc.

Job Type: Permanent

Job Reference: LH10435

The role is of 2nd Line to 3rd Line level.

The Technical Services Team are responsible for the design, installation and support for all hardware platforms, operating systems, database management, Application integration, and associated layered products to Internal and External customers of the Group of Companies and Applications.

The successful candidate must be available to work on a 24/7/365 Rota including evening and night shifts, including weekends.

Skills and Experience:

It is expected that candidates will have a good mix of most of the following:

  • 2 Years + Experience of:

o Service Desk Systems

o Service Monitoring and Alerting

o Operating System administration - Windows Server 2012 or 2016

o Windows Failover Clustering Administration

o SQL Server Management including Always On Availability Groups

o VMware vSphere & vCenter configuration and administration (v6.5 above)

o Enterprise Storage administration

o Vendor patching (Software & Firmware)

o MS Azure Management & Administration

o NLB Device Management & Configuration (Kemp Preferred)

  • Excellent troubleshooting and problem-solving skills
  • ITIL knowledge - principles and application
  • Appreciation of networking concepts and terminology
  • Technical operations and technical troubleshooting
  • Writing technical documentation and knowledge base articles
  • Excellent verbal and written skills
  • Ability to organize personal workload to meet agreed timescales and working under pressure
  • Excellent interpersonal skills
  • Ability to explain key Technical concepts to all levels of understanding
  • Team Player

Desirable:

Any skills or experience in the below technologies would be advantageous but is not essential.

  • PowerShell administration / scripting skills
  • Veeam Backup & Availability Administration
  • Ivanti Security Essentials (Patch Management)
  • Rhapsody Integration Engine
  • Tenable I/O Configuration & Understanding
  • Linux/AIX systems administration experience
  • Intersystem Cache / Ensemble administration experience
  • Nutanix Administration including AHV
  • Knowledge of ISO27001 and 9001 Certification
  • Any vendor certifications.

Duties and Responsibilities:

Basic requirements are:

  • Participate in a 24/7/365 rota including evenings, nights, and weekends
  • Provision of Service Desk Support to Internal and External Customers and Systems for all hardware platforms, operating systems, database management systems managed by the Team
  • First line support and triage of customer calls out of core working hours (7pm-7am), liaison with other on-call teams as necessary to ensure issues are resolved.
  • Management and Monitoring of all hardware and systems
  • Implementation of Patching and Firmware Upgrades
  • Author knowledge base articles for both internal staff and customers
  • Adherence to Company and Team policies and working practices
  • May be required to work at other Company Sites, Customer sites or Datacentres on an occasional basis

The suitable candidate will be provided with on-the-job training for all supported hardware, operating systems, databases, interfaces, and applications but should have previous experience of working in a mission critical environment using Windows Server OS, Enterprise storage & Hypervisor's, Microsoft Azure, SQL Server & Backup Solutions. Experience with Nutanix, Interface Engines or Linux/AIX would be advantageous but is not essential.

The Technical Support Consultant will work alongside specialists within the Team on a 24/7/365 rota, taking responsibility for all aspects of the teams work with emphasis on the Technical Support function, Managing and Supporting the hardware for the Group of Companies Solutions and Applications.

Wilde Associates is working in the capacity of an Employment Agency in respect of this role

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAY

SUNDAY

Week 1

OFF

OFF

OFF

16:30 - 01:00

16:30 - 01:00

19:00 - 07:00

19:00 - 07:00

Week 2

16:30 - 01:00

16:30 - 01:00

16:30 - 01:00

OFF

OFF

08:00 - 20:00

08:00 - 20:00

Week 3

16:30 - 01:00

16:30 - 01:00

16:30 - 01:00

16:30 - 01:00

16:30 - 01:00

OFF

OFF

Week 4

OFF

OFF

OFF

23:30-08:00

23:30-08:00

19:00 - 07:00

19:00 - 07:00

Week 5

23:30-08:00

23:30-08:00

23:30-08:00

OFF

OFF

20:00 - 08:00

20:00 - 08:00

Week 6

23:30-08:00

23:30-08:00

23:30-08:00

23:30-08:00

23:30-08:00

OFF

OFF

Apply for this job now

Details

  • Job Reference: 711525752-2
  • Date Posted: 14 September 2022
  • Recruiter: Wilde Associates
    Wilde Associates
  • Location: Birmingham
  • Remote Working: Some remote working possible
  • Salary: £30,000 to £35,000
  • Sector: I.T. & Communications
  • Job Type: Permanent