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Caseworker AO

Location
Croydon, Surrey
Salary
£13.27 Per Hour
Job Type
Permanent
Posted
14 Sep 2022

AO Caseworker, CroydonAll candidates would benefit from previous experience of working in an office environment, being able to utilise the following skills:" Time management" Organisational and prioritising" Team working" Decision making" Using guidance and policy to consider and make decisions on customer requests and applications" Working at pace, delivering against deadlines and quality targets" Excellent customer service" Developing and maintaining good working relationships to deliver what is required" Being flexible and receptive to organisational change" Providing general administrative support to individuals and teamsAO:Essential criteria:" Be able to use basic Microsoft packages e.g. excel, word" Able to work effectively both independently and as a part of a team" Able to follow instructionsDesirable criteria:" Experience of casework or working in a casework environment" Experience of inbox management and dealing with customer correspondence" Making effective decisionso Experience of working with external stakeholdersKey DeliverablesThese workers will be allocated solely to Ukraine Scheme work in the first instance and will be predominantly Caseworking roles dealing with online applications where the individual will have to assess documentation supporting applications. Virtual/face-to-face training will be delivered, and on-line/peer/manager guidance will be provided.AO Caseworkers are expected to work to daily targets and performance will be monitored against quantity produced as well as the quality and accuracy of decision.Key DeliverablesThese will be predominantly Caseworking roles dealing with online applications where the individual will have to assess documentation supporting applications. Virtual/face-to-face training will be delivered, and on-line/peer/manager guidance will be provided.Your job offer would be subject to a successful SC clearance. Hence you must have a valid passport, 2 proof of address and proof of NI. You ideally should have been living in the UK within the last 5 years.Successful candidates will be based in the office in Croydon. The pay rate is £13.27 per hour. The hours are Monday to Friday 9:00 to 17:00 (5 days / 37 hours per week). Please note that these hours are non-negotiable. These roles are temporary, for a minimum of 3 months, but will be reviewed in accordance with performance.

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Details

  • Job Reference: 711519085-2
  • Date Posted: 14 September 2022
  • Recruiter: Brook Street
    Brook Street
  • Location: Croydon, Surrey
  • Salary: £13.27 Per Hour
  • Sector: Community & Sport
  • Job Type: Permanent