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Cluster Meetings and Events Sales Executive

£25,000 to £27,000
Job Type
16 Sep 2022

Cluster Meetings and Events Sales Executive

Imperial Hotels London - Based at Royal National Hotel

40 hours a week (Flexible 5/ 7 days)

£25,000 - £27,000 + Benefits

In joining our team, you'll be immediately welcomed into the Imperial London Hotels (ILH) family where we have a rich history of 175 years of hospitality experience creating unique guest experiences.

Our seven hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our largest and lively Royal National hotel with a huge 1630-bedrooms.

Collectively our 7 hotels represent one of Europe's largest conference centres with the space, facilities and flexibility to accommodate a roundtable discussion for 6 people to a large conference attended by over 700 delegates within our 24 meeting rooms.

We are now recruiting for a Cluster Meeting and Events Sales Executive.

As Cluster M&E Sales Executive you will provide commercial, administrative and service support to Cluster M&E Sales Manager through responding to all inquires on event space for our 7 ILH hotels and attend to delivery of clients' request of their event.

  • As the first point of contact for M&E enquiries from agents/clients by phone, email responding in a timely manner and is able to convert enquiries into bookings.
  • Practices efficient and effective yield management and diary management in line with guidelines and in consultation with Cluster Meetings and Events Sales Manager.
  • Actively seeks out client feedback after event to gauge satisfaction and ensure repeat business, where necessary resolves and disputes in a professional manager.
  • Maintains a good knowledge of all 7 hotel facilities and offers to cross-sell effectively and enhance the guest experience, keeps up to date on competitor pricing, understands the local market and demand.
  • Demonstrates a service attitude that exceeds expectations with the ability to handle any enquiries in an efficient and professional manner. Ensures known repeat guests, VIP and other priority members receive special attention.
  • Understands the importance of yielding and the demand calendar.
  • Attends weekly/ monthly department meetings.

What we'd like from you

  • Previous experience gained within conference and events sales including event planning and coordination of M&E.
  • Has ability to generate revenue opportunities through up-selling and proactive selling.
  • Has a genuine interest in providing the best service for our customer.
  • Great organisational and time management skills. Able to adapt to different clients' needs and changing business priorities.
  • You will have the ability to effectively problem solve ensuring that any complaints are resolved in a calm and professional manner.
  • Has a confident and engaging telephone manner with ability to build rapport quickly.
  • Working knowledge of Opera would be beneficial
  • You will have a good level of spoken and written English

What you'll get in return

  • Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
  • Reward and recognition schemes including discounts across a number of high street brands
  • 30% discount to friends and family at our hotels (excluding Morton Hotel)
  • Employee Assistance Programme
  • Workplace pension scheme
  • Interest free season ticket loan (after probation)
  • Training and development through our ILH Group Academy to support your career development and growth.
  • Employee recognition awards, Christmas Party and other social events.
  • Free Meals on Duty
  • Local discounts at Gym, Dry Cleaners, Restaurant outlets
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  • Job Reference: 714092225-2
  • Date Posted: 16 September 2022
  • Recruiter: Imperial London Hotels
    Imperial London Hotels
  • Location: London
  • Salary: £25,000 to £27,000
  • Sector: Retail & Consumer Products
  • Job Type: Permanent