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Commercial Business Account Opening - Service Officer 2

United Kingdom
Job Type
8 Sep 2022

Business Unit: Customer Experience
Salary: £20,000 - £27,840 DOE per annum
Location: Remote - work from anywhere within the UK
Contract Type: Permanent

We're pretty busy here at Virgin Money, transforming our team to help us disrupt the status quo but we've lot more to do, if we are to grow as a digital first bank and that includes accelerating our digital agenda in a truly agile. We also said 'Hello' to A Life More Virgin, our exciting new proposition offering our colleagues more choice, control and flexibility to live and work how they choose.

Here's what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
  • Five extra paid well-being days per year
  • A 35 hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK (where the role allows)

And, you get these Red Hot Rewards from day one!

We pride ourselves in providing customers with a personable and professional service, and we look after our employees to ensure they 'have a voice', giving them genuine support and guidance, enabling them to forge a long term and successful career.

Exciting opportunities exist within our Business Account Opening Team right now. If you're passionate about providing a best in class, tailored based service to our small business customers and supporting our Relationship Managers and are willing to do what it takes to ensure a great customer experience, then please read on.

This Role is about...

Are you looking for a job where you can make a real difference? As a Commercial Account Opener within Business Fulfilment, you will provide efficient, highly skilled support to both our Relationship Managers and customers alike and can foster good relationships. You will help support our Commercial Relationship Managers by handling new/existing account requests on the onboarding journey. You'll need to focus on developing relationships and meeting customer needs whilst balancing the Bank's risk & reward.

Day To day you will be

  • Supporting our Relationship Managers & Customers with new requests to open - Business Current Accounts, Currency account, Business Savings, Term Deposit's, Client Accounts etc
  • Delivering a professional customer experience at all times, ensuring the customer is at the heart of your activities
  • Building and mainlining good working relationships
  • Maintaining and demonstrating high degrees of data quality and accuracy.

To be brilliant you will bring and be...

  • Excellent organisational and administrative skills
  • Previous experience of building successful relationships both internally and externally
  • A Customer focused approach
  • A superb eye for detail to ensure the accurate and timely completion of tasks
  • Knowledge of the Bank's policies and procedures.
  • A High level of awareness of money laundering, risk assessment and risk management policies and procedures
  • A good team player, with a ''can do'' attitude
  • Confidence in dealing with customers by email and over the phone
  • Capacity to cope with numerous different tasks in the same day and have flexibility to prioritise these.

We would love it if you had...

  • Experience of Business Banking.
  • Good knowledge of our business products & services
  • Best practice knowledge of the UK Banking policies and procedures
  • Experience and knowledge of dealing with sanctioned countries

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We'd love to hear from you so get in touch with our careers team at .

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

Apply for this job now


  • Job Reference: 707016427-2
  • Date Posted: 8 September 2022
  • Recruiter: Virgin Money
    Virgin Money
  • Location: United Kingdom
  • Salary: On Application
  • Job Type: Permanent