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COMMUNITY ANALYTICS MANAGER - U.S., WEST COAST

Location
Baton Rouge, Louisiana
Job Type
Permanent
Posted
15 Sep 2022
COMMUNITY ANALYTICS MANAGER U.S., WEST COAST

Employment Type: Full Time

Date Posted: 8/10/2022

Location: Remote

Job Number: JO-

Primary Function

This individual works within the Community Center of Excellence as the Community Analytics Manager. The role is responsible for reflecting Community Center of Excellence imperatives and strategic direction in measurement and analytics. The candidate will define direction, gather requirements, build reporting standards, coordinate deliverables, and provide insights and optimizations for the community portfolio.

We are looking for a high-energy, self-directed, proactive, dedicated, collaborative, strategic, and community analytics experienced individual who also has a deep understanding of the holistic digital experiences in today's world. This role requires collaborating and working across internal business units, other internal and external partners, and agencies. The candidate can move seamlessly between multiple projects, and must have strong people and communication skills, high emotional intelligence and strong presentation skills.

Duties & Responsibilities
  • Working with corporate stakeholders, including Business Units, product marketing teams, sales, countries, and outside vendors to maximize the value of companys communities while meeting business needs of stakeholders
  • Define direction and requirements for KPIs, benchmarking and community insights
  • Collaborate with internal and external stakeholders to define measurement plan and reporting standards for the different types of community programs
  • Document measurement briefs for digital platforms, influencers, advocacy, social listening and community performance reports
  • Manage relationship with other analytics leads and external agencies for source data and recurrent Community Center of Excellence reports production
  • Provide actionable insights and optimizations to improve community portfolio
  • Develop cross portfolio program benchmarking reports
  • Collaborate with Community Center of Excellence core team and program owners to build and co-present reports
Skills & Qualifications
  • Familiarity with digital marketing, social media and community metrics and able to analyze for insights and optimizations
  • A healthy blend of business, project management, data and analytics and community expertise
  • Outstanding strategic, analytical, and problem-solving skills
  • Ability to distill big picture vision into innovative and/or tangible solutions
  • Demonstrated experience influencing across functional boundaries and/or globally
  • Experience translating business needs into analytics requirements
  • Passionate about community, data and storytelling
  • Ability to work effectively in a constantly changing and sometimes ambiguous environment, make decisions quickly, manage simultaneous projects, and work with many stakeholders across internal groups and geographies
  • Proven project management skills in a marketing or communications environment
  • Ability to scope/prioritize technical and non-technical requirements and think/act decisively in a deadline-driven environment
  • Self-directed, proactive, organized, efficient, detail oriented, accountable, enthusiastic
  • Able to lead, motivate, and drive with empathy
  • Excellent time management skills
  • Sense of urgency; actively listens to others and acts upon information gained
  • Ability to establish trust and develop interpersonal relationships and rapport with others
  • Comfortable interfacing with senior stakeholders and dealing with confrontation
  • Be a natural communicator with strong written and presentation skills
  • Experience with technology industry is welcome but not mandatory
  • Sense of humor: we like to have fun while we work
Education & Experience
  • Bachelors degree
  • 5+ years of community analytics experience (or similar role)
  • 3+ years of experience as a community strategist/community manager/community analyst (or similar role)
To Apply

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Diversity Inclusion & Customer Service Statement

TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Falls Church, VA 22042

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Details

  • Job Reference: 712431593-2
  • Date Posted: 15 September 2022
  • Recruiter: System One
  • Location: Baton Rouge, Louisiana
  • Salary: On Application
  • Sector: Consulting & Corporate Strategy
  • Job Type: Permanent