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Customer Service Advisor - Live Chat

Remote Working
Remote Working
Job Type
6 Sep 2022
Live Chat Customer Advisor Part Time, Customer Advisor - LiveChat Signet Jewelers (H.Samuel & Ernest Jones) Hockley, Birmingham (B19 1DS) 16 Hours Per Week Hybrid working pattern Are you experienced in supporting customers on live chat / web chat within customer service environments? Are you looking for a new, exciting challenge? If so, look no further! Here at Signet we're accelerating our evolution to a Digital First Retailer by changing how we interact and support our Customers in this new retail landscape. To ensure we continue to deliver exceptional customer service across all channels, we're are looking for a talented Live Chat Advisor. As a Live Chat Advisor at Signet Jewelers (H.Samuel and Ernest Jones) you'll provide us with vital support responding to customer enquiries regarding; service, repairs, products and deliveries. You'll support our 350 retail stores throughout the country, this will include answering calls, emails, speaking to customers via web chat, checking stock and contacting suppliers and customers to arrange deliveries. When working daytime shifts you will work from our Hockley offices and when working evening and weekend shifts you will work from home. About You Suitable Applicants must have web chat customer service experience ideally from a Call centre / Contact Centre environment and love providing amazing customer experiences. If you're confident in providing exceptional customer service and responding to customers via e mail professionally this could be the perfect role for you. Applicants must be flexible to cover telephony, webchat and email Apply now to make sure you are part of something special! We offer a fantastic job and more We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: Competitive Salary 185 Hours Annual Leave (excluding Bank Holidays) Generous Staff Discount across all brands Life Assurance Pension Scheme Real Rewards Corporate Discount Recommend a Friend Scheme Cycle to Work Shine with Signet Recognition Platform Be part of something special! Signet is the name behind H.Samuel and Ernest Jones so altogether, we have 350 UK stores selling some of the most fashionable and exclusive watch and jewelery brands on the High Street. But that's not all. We also have stores in the US, Republic of Ireland and the Channel Islands. In fact, we're the largest speciality retail jeweler in the world, by sales. Just imagine where your retail career could take you. Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need
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  • Job Reference: 705452861-2
  • Date Posted: 6 September 2022
  • Recruiter: Signet Jewelers Ltd
    Signet Jewelers Ltd
  • Location: Birmingham
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Retail & Consumer Products
  • Job Type: Contract