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Customer Service Assistant

Panshanger, Hertfordshire
£20,000 to £21,000
Job Type
11 Sep 2022
NEW CUSTOMER SERVICE ASSISTANT ROLE BASED IN HERTFORDSHIRE Are you an experienced customer service professional seeking a new and rewarding role in the Welwyn Garden City area? Do you have previous experience of working in the fleet management sector OR a desire to do so? Looking for a new job in a company that can offer a 1st class salary/benefits package? Our client is a dedicated independent fleet management organisation seeking to recruit a Customer Service Assistant role within their Workshop facility in Welwyn Garden City. This is a broad all encompassing customer service role with its main purpose will be to provide and maintain a high level of customer service and administrative support to all contractual activities in a vehicle workshop environment and a summary of duties appears below:- Ensure all visitors are greeted in a professional, efficient and courteous manner in line with the reception procedures and site rules guidelines and that the reception and waiting areas are kept tidy and presentable at all times. Ensure all incoming calls are answered and customer requests are processed and directed to the relevant individual /department in a prompt, efficient and professional manner and that all face to face enquiries are actioned appropriately. Check in customers vehicles, check defect books, obtain vehicle mileage and create the appropriate paperwork including vehicle pre-check sheet for the workshop staff. Liaise with drivers and customers to obtain information to assist correct repair/s, ensuring prompt and efficient handover of vehicle on completion, updating customers, where appropriate with repair updates and/or completion of repairs in a timely and professional manner. Release vehicles back to customer ensuring correct procedures are followed. Book vehicles into main dealers for warranty and vehicle recall work as advised by the Workshop Controller. Take bookings for MOT s and Services for HCC lease car fleet and other private customers. Ensure deliveries are signed for, and are checked and collected promptly & deliver all incoming post to the relevant established collection points. Workshop and customer database administration Arrange vehicle recovery as necessary. Parts supply coordination Invoicing for body shop work Process all third party sales invoices for service work & third party purchase invoices for payment. Upload all completed job packs and invoices to the system plus service and compliance documents to enable the customer to have full access. Arrange Body shop bookings with customers Report vehicles on site for longer than 12 hours after release. Record PSP Body shop jobs on worksheet for reporting purposes. Interested? If you are in the market for a new challenging customer service role working for a growing and professional organisation that genuinely looks after and rewards its staff and have first class customer liaison and administration skills and can commute comfortably to the Welwyn Garden City area then we would like to hear from you. Please forward your CV NOW for full details and immediate consideration
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  • Job Reference: 709742761-2
  • Date Posted: 11 September 2022
  • Recruiter: In-pact Accountancy
    In-pact Accountancy
  • Location: Panshanger, Hertfordshire
  • Salary: £20,000 to £21,000
  • Bonus/Benefits: 1st Class Benefits On Offer
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent