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Customer Service Officer

Bognor Regis, Sussex
£12.17 Per Hour
Job Type
1 Sep 2022
Customer Service Officer Akton Recruitment ocation : Durban House, Bognor Regis Full Time Working Arrangements : 2 days a week in Durban House, the rest from home. The Community Hub front door is delivered by the Customer Experience Service where we help customers understand the support that is available to them, helping them to remain self-sufficient, but recognising 'need'. The Community Hub manages inbound calls from residents and makes outbound calls supporting Central Government. The role is responsible for providing a transactional front-line service direct to customers, providing solutions to queries and issues raised, for example, answering customer enquires through phone, email, letter, and social media and making outbound calls. The focus of this role is to deliver a truly customer focused service which delivers 'Customer Excellence' standards consistently and supports the residents of West Sussex. What you'll need to succeed If you are someone who has excellent customer service skills, knows all about customer care principles and is passionate about helping and supporting people, you'll be in good company in the Community Hub team. You will be confident with all things IT, have a good knowledge of Microsoft packages, specialist software, social media and other required IT products in order to log customer enquiries and produce well written letters and emails. You will enjoy receiving inbound and making outbound telephone calls and thrive on resolving a range of customer enquiries via telephone, letter, email, enquiry forms and social media. You will always be thinking about how we can make things better and sharing your ideas with the team
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  • Job Reference: 701343194-2
  • Date Posted: 1 September 2022
  • Recruiter: AKTON Resourcing Ltd
    AKTON Resourcing Ltd
  • Location: Bognor Regis, Sussex
  • Salary: £12.17 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Contract