Delivery and support the delivery of the portfolio of LV & MV Variable Speed Drives services to meet customers needs, including hands on technical maintenance
and repair activities on site, supporting factory activities and direct customer technical support
One of the world's leading engineering companies which helps customers to use electrical power effectively and to increase industrial productivity in a sustainable way; provides value-added solutions in robotics, machine and factory automation and has around 20 locations in UK.
For the 2nd year running has been recognised as a Top Employer in UK.
Ensure ethical behaviour in line with code of conduct.
Ø Ability to work stand alone and within a team
Ø Good keyboard skills and working knowledge of Standard Applications.
Ø Awareness and ability to operate to general Health & Safety Rules.
Ø Commitment to working away from home and occasional offshore and abroad work.
Ø Good knowledge of maintenance and repair techniques.
Ø Commitment to self development and continuous knowledge and skills improvement
through formal and hands on training and development.
Ø Knowledge of the company Drives Service portfolio.
Ø Conversant with the creation and interpretation of Tender documentation desirable.
Ø Planning and time management skills
Ø Maximise the scope of the existing LV/MV Drives Service portfolio to sell and deliver
added value solutions to customers.
Ø Maintain the expertise of the service team through training, personal
development, workshops, documentation and knowledge sharing
Ø Understanding of Customer Service principles and their effect on the business.
Ø Integrate into the wider Country Service Team and other business areas
developing cross business opportunities
Ø To ensure compliance with Sustainability Processes, Quality Management System,
Safety Procedures and Accountancy Policies.
Ø Interact and work directly with customers at varying levels to meet their expectations
of the Service product.
Ø Ensure legal compliance for customers.
Ø Responsive to customer requests.
Ø Develop and maintain key customer relationships.
Ø Planning and organising of own time to maximise customer facing time
Ø High degree of technical knowledge of Drives Products and
Ø Strong background in an Industrial sector.
Ø Demonstrate excellent customer focus.
Ø Technical Qualification in Electrical Engineering (Minimum ONC or
Ø Good networking and strong people skills.
Ø Results orientation.
Ø Experience of differing business sectors and industry familiarisation
Flexible working - remote job
Great salary package