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Guest Experience Manager

Cardiff, South Glamorgan
£28,000 to £30,000
Job Type
14 Sep 2022

Guest Services Manager, Cardiff, £28,000 - £30,000 dependent on experience, Mon to Fri, permanent role. Your new companyA marketing leading property development company in Cardiff, working at a newly renovated building in the Cardiff area. Your new roleWorking in a prestigious property based in Cardiff, you be based at the front of the house. You'll be the building champion, the face that welcomes tenants and guests and tends to their every need. You'll seek opportunities to engage, help, surprise and delight them, and build empathic relationships. Your positivity, enthusiasm and natural rapport with people will radiate across your team, inspiring great customer service and a positive workplace culture.This front-of-house role is arguably the most important in the building.

What you'll need to succeedSkills

  • Strong Customer Service Skills
  • Time management & Excellent organisational skills
  • Excellent organisational skills and strong interpersonal skills, and ability to build rapport with people from all walks of life.
  • Able to use own initiative
  • Effective PC skills, including working knowledge of Microsoft and Google packages
  • Pro-active, flexible attitude to changes in the company, IT systems and the role

Values & Behaviour

  • Self-management, including showing initiative, being proactive and meeting deadlines.
  • Embracing change including technology
  • Engaging with the big picture.

Great service delivery, including working in partnership with internal and external individuals and good written and verbal communication.

  • Achieving results and prioritising work.
  • Innovative solutions and problem-solving.
  • Developing self and others, with willingness to learn.
  • Level of Experience / Certifications
  • Experience in working in a customer service oriented role

What you'll get in returnThis is permanent role, paying £28,000 - £30,000 dependent on experience. Working days are Monday to Friday, this is role to start ASAP. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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  • Job Reference: 711521187-2
  • Date Posted: 14 September 2022
  • Recruiter: Hays Specialist Recruitment Limited
    Hays Specialist Recruitment Limited
  • Location: Cardiff, South Glamorgan
  • Salary: £28,000 to £30,000
  • Sector: Sales & Marketing
  • Job Type: Permanent