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Helpdesk Administrator

Location
Maidstone, Kent
Salary
£19,000
Job Type
Permanent
Posted
1 Sep 2022
IT Helpdesk Administrator Permanent Maidstone (Hybrid - 1 day a week from home) £19,000 The Atlas Recruitment Group are currently searching for an experienced and confident administrator to join our clients team. The ideal candidate will be confident with administration/customer service experience with a willingness to understand basic technological terms with the aim to prioritize tickets. Required Skills: Excellent telephone manner Good customer service skills Able to build rapport with clients Uses own initiative Excellent communication skillsThe Role: Office based administration duties, primarily for the IT Support Department, but may also work with other departments Answering incoming calls Logging support tickets from various inbound sources and triaging Support tickets with Team of Engineers Managing support ticket/queue and reporting to line Manager(s) Booking in work and making appointments inc diarising scheduled tickets Logging Hardware and Software serial numbers & information
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Details

  • Job Reference: 701352368-2
  • Date Posted: 1 September 2022
  • Recruiter: Atlas Recruitment Group Limited
    Atlas Recruitment Group Limited
  • Location: Maidstone, Kent
  • Salary: £19,000
  • Sector: Administration
  • Job Type: Permanent