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Housing Support Worker

Job Type
14 Sep 2022

Housing Support Worker

£13.04 per hour

30 hours per week


My Client has over 50 years experience of in delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.

About the role

To provide customer-focused housing service providers and deliver a day-to-day housing management service across supported accommodation. This includes working in partnership with both internal and external teams to be accountable for monitoring and managing the service.

Key Responsibilities:

  • Daily monitoring of lease and service level agreements with partner agencies
  • Ensuring occupancy, rent collection and arrears targets are met through the lettings and refurbishments of properties
  • Providing practical housing assistance and information to customers when entering the service and throughout their involvement with the service
  • Adhering and assisting in the management of the schemes allocations procedure
  • Monitoring and meeting relevant health and safety standards in properties
  • Monitoring both the delivery of reactive repairs and planned maintenance across the properties, ensuring it is of a high standard and is cost-effective
  • Promote and encourage a high level of customer involvement, consultation and communication relating to housing management policy formulation and service delivery
  • Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within services, preparation of rooms and site inspections
  • Monitoring and reducing issues of anti-social behaviour within services
  • Clearly communicating tenant responsibilities and tenancy compliance
  • Working with colleagues to maintain good links with the local neighbourhood.
  • Effectively interpreting financial information relating to rents, charges and contracts
  • Producing accurate and timely reports utilising strong IT skills and a good knowledge of Microsoft applications

About You

  • Working knowledge of legislation in regard to Supporting People
  • Basic knowledge of housing support (Essential)
  • Experience in working with a wide range of vulnerable clients
  • Experience in keeping accurate and compliant records
  • Experience in housing management duties
  • Experience in liaison with agencies/ partner organisations
  • Reliable and punctual
  • Ability to maintain confidentiality

We are keen to hear from any: Care Assistants, Support Workers, Customer Service, Social Workers, Sociology Graduates, Probation Officers, Office Workers

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  • Job Reference: 711526465-2
  • Date Posted: 14 September 2022
  • Recruiter: 360 Resourcing Solutions
    360 Resourcing Solutions
  • Location: Birmingham
  • Salary: On Application
  • Sector: Healthcare & Medical
  • Job Type: Permanent