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New Business Administrator

Location
Bristol, Somerset
Salary
£20,000 to £21,000
Job Type
Permanent
Posted
14 Sep 2022

ALD is uniquely positioned as an international organisation which has kept its Bristol-based family roots. We are proud to be part of the international French financial services firm, Societe Generale, and to uphold the highest ethical and regulatory standards.

We are the leading vehicle leasing operation in Europe, managing over 1.6 million vehicles across 43 countries. Within the UK, ALD has a portfolio of over 150,000 leased and fleet managed vehicles, and is a market leader in innovation and service quality. A fully owned subsidiary of Société Générale we are global leaders in mobility solutions providing full service leasing and fleet management services, Ranked Worldwide and in Europe by number of contracts under management.

Through our Move 2025 strategy, we will become the global leader in our industry. That means investing in innovation and technology, sustainable solutions, state of the art digital capability and OF COURSE OUR PEOPLE!

If you come to work for ALD, you'll be part of this exciting journey. Are you looking to take the next step in your career?Are you looking for an exciting challenge, with plenty of growth opportunity?

We're currently seeking permanent support within our 'New Business' team . The successful applicants will have an excellent eye for detail and the ability to interpret and analyse information received, to provide accurate quoting and be able to input and manipulate data into spreadsheets. You will be moving quotes to orders and supporting the sales team to write and implement procedure manuals for accounts to go live. In addition to enjoying your own cases and deadlines you will feed into the wider team priorities, so will also need to be a strong team player.

Key Purpose

  • To provide high quality administrative and process support, working collaboratively with our 1st Line Care, 2nd Line Specialist and Telesales & Retention teams to deliver a Market Leading Customer Experience.
  • Through developing knowledge and expertise, either within one of a number of specialist teams, or in a more general support role, the Customer Support Advisor ensures that all allocated processes are completed accurately and to a high quality, whilst ensuring that all commercial and productivity targets are met.
  • Working as part of the overall Customer Support team, the Customer Support Advisor will provide flexibility to ensure that we adapt to the needs of our Customers and manage the changing demands of our business across key trading periods.

Summary of Responsibilities

  • To provide expertise in delivering key administrative or process tasks accurately and to a high quality standard to support delivery of Market Leading Customer Experience.
  • To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role
  • To work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements
  • To take ownership of Customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer
  • To be proactive in communicating and collaborating with colleagues across ALD to ensure administrative and process tasks are completed accurately and to agreed SLAs
  • To be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers
  • Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.
  • Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date

Essential Criteria

  • Enjoy the challenge of achieving an end goal to sometimes tight deadlines.
  • Be able to form good relationships and build rapport whilst being resilient, tenacious.
  • Display an inquisitive nature, together with a good sense of humour.
  • Effective verbal and written communication
  • Strong numeracy skills
  • Effective problem solving
  • Attention to detail
  • Strong understanding of Microsoft Office Excel including Word & Excel
  • Previous experience within a Customer Service/ Support environment

What we can offer

Generous contributory pension scheme 25 days holiday, in addition to Bank Holidays Volunteering Days to assist in charity work/ CSR Initiatives An excellent CSR agenda - Ecovadis Certification Flexible working options availableEnhanced parental leaveOccupational Health ProgrammeIntroduction Bonuses for referring an Employee or Customer Access to LinkedIn Learning / Time towards to your CPD EV charging points, bike storage, shower & changing facilitates Progressive/ Collaborative culture

Don't meet every single requirement, but excited about the prospect of working with us as you offer most of the skills or experience we're looking for? Then please go ahead and apply, you could be just what we need!

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At ALD Automotive we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited about this, or any role at ALD but your experience doesn't exactly align, we'd encourage you to apply regardless! What's the worst that can happen?!

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Details

  • Job Reference: 711522751-2
  • Date Posted: 14 September 2022
  • Recruiter: ALD Automotive Limited
    ALD Automotive Limited
  • Location: Bristol, Somerset
  • Salary: £20,000 to £21,000
  • Sector: Sales & Marketing
  • Job Type: Permanent