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Office Administrator

£20,000 to £24,000
Job Type
6 Sep 2022
Climate FM are looking for a junior office administrator to join our team. This role will be office based within the heart of Richmond. At Climate FM, excellent customer service is our top priority! In your role as office administrator, it is at the heart of everything you do and keeping the customer at the forefront in all prioritisations of activities is an essential part of this role. Working closely with our Operations Manager with day-to-day activities including managing engineers and to provide support for the Project Managers and Managing Director. Supporting Climate projects and duties as required, providing outstanding customer satisfaction through efficient delivery of service, conscientious and effective management of sometimes conflicting priorities to ensure that time is used effectively. Responsibilities include but not limited to: Monitoring of the administrator mailbox Answering customer enquiries Processing sales orders Printing, photocopying, binding and posting documents Checking incoming invoices and scanning them onto the system Effective escalation of prospect enquires to management, including all relevant information required to progress to quotation General office administration including system updates, filing and database management Cover for other admin functions during busy periods and to cover absence within the team Meeting Preparation (Internal & External) Monitoring stocks of basic items such as stationary/uniform Purchasing of materials and equipment for various projects Drafting and sending letters Scheduling PPM works Developing PPM Contracts and quotations Helping with RAMS and Contract Documents Although working within a team, you will be required to manage your own time, resource efficiently and have the ability to make decisions whilst being responsive to change. We are looking for someone who is result driven with the ability to work in a pressurised environment at times in order to meet tight deadlines. The ideal candidate must show an ability to exercise diplomacy, sensitivity, and control in managing difficult or vulnerable clients/consumers. Joining the administration team will require you to have a good working knowledge of Microsoft Office and be proficient in excel. A flexible team player with excellent written and verbal communication skills is a must, as is the confidence to deal with people face to face and the ability to analyse queries, identify problems, and provide solutions. It is desirable that the candidate will have experience within the mechanical building services industry although not essential, and a basic knowledge of what we do. If you have worked in retail or a face-to-face customer service role previously and possess good admin and data entry skills, then this may be an ideal opportunity for you
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  • Job Reference: 705455603-2
  • Date Posted: 6 September 2022
  • Recruiter: ClimateFM Ltd
    ClimateFM Ltd
  • Location: London
  • Salary: £20,000 to £24,000
  • Sector: Administration
  • Job Type: Permanent