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Operational Care Specialist, Import

Detroit, Michigan
Job Type
1 Sep 2022
Thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Detroit branch is looking for a new Operational Care Specialist, Import to join their Sea Logistics team.

Your Role

The Operational Service Representative is responsible for ensuring that our internal customers' experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL's - Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service collegues.

Your Responsibilities

  • Keeping meticulous files related to all sea import shipments.
  • Collaborate with employees in all Kuehne + Nagel offices.
  • Constantly challenging status quo when it comes to process improvement and cost control.
  • Processing files while adhering to all policies and procedures.
  • Maintain real time visibility of our customers' transactions
  • Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates and maintaianance of Wiki page.
  • Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multi channel communication streams.
  • Collaborate with the system process team to drive automation utilization related to Operational Care processes.
  • Collaborate with the Customer Care Location to ensure we deliver on their customer commitments by analyzing customer KPI reports in order to communicate and assist the CCL in implementing corrective and preventative actions.
  • Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs.

Your Skills and Experiences

  • Minimum High School Degree/Diploma.
  • In office position; typical office and computer lab environment.
  • Full time 40 hours/week.
  • Travel - 10% domestic.
  • Able to work Shift Monday through Friday: 9am to 5:30pm with 30 minute lunch break

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel's general working model is four (4) days office and one (1) day remote. However, some positions may offer a different hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
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  • Job Reference: 701313086-2
  • Date Posted: 1 September 2022
  • Recruiter: Kuehne Nagel
  • Location: Detroit, Michigan
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent