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Operations Manager

Nashville, Tennessee
Job Type
15 Sep 2022


The Operations Manager, Shuttle Services position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.

Essential Functions

Conducts quality improvement inspections within assigned areas of responsibility

Ensures safety and satisfaction levels are meeting and/or exceeding expectations

Assures the highest quality of customer satisfaction

Assists with Training and Development

Provides guidance to Bus Operators and Fueler/Cleaners

Monitor the rotation of buses in service

Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.

Leads and participates in a team to ensure the successful operation of the shuttle bus service

Conduct safety observations

Complete daily operational reports

Report performance issues to Management

Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.

Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Capability of working various shifts as Operations is 24/7


Provides leadership and direction to team members

Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors

Provides positive coaching to team members

Assists with the training of team members

Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules

Reports damaged, broken and out of work features/items

Coordinate scheduling for extra service requests by client

Oversees and performs additional service requests

Provides training to all new team members

Attends and participates in all meeting and training sessions

Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.

Performs all tasks and duties required of your team

Assign buses to Bus Operators

Assign tasks to Fueler/Cleaners

Complete required reports

Email communications

Can be positioned at Dispatch or in the Field

Miscellaneous duties as assigned

Ability to work in various weather conditions


Must have a valid CDL B with Passenger endorsement

Must have a valid Medical Examiners Certificate

Preferred Qualifications:

Customer Service Experience

1 year of similar work experience

Proficiencies with the use of online applications and Microsoft Office



Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

The company may require that the successful candidate hired for this position be fully vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.

Must meet all the requirements to receive required airport security badge and US Customs and Border Patrol clearance, including a successful completion of a background check and 10-year work history.

Must have a valid CDL B with Passenger endorsement

Must have a valid Medical Examiners Certificate


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  • Job Reference: 712437460-2
  • Date Posted: 15 September 2022
  • Recruiter: ABM Industries
  • Location: Nashville, Tennessee
  • Salary: On Application
  • Sector: Consulting & Corporate Strategy
  • Job Type: Permanent