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Quality Assurance Assessor

Poole, Dorset
Job Type
9 Sep 2022

"Would a career in financial services with no experience necessary appeal to you?"

Are you someone who is open-minded with a positive can-do attitude?

Are you naturally empathetic with a desire to support people?

Would you describe yourself as analytical and organised?

Does communication come naturally to you?

If so, then read on!

What is in it for you?

  • A basic salary of £23,000 rising to £23,500 when you have gained competence.
  • Monday to Friday - 40 hours per week
  • No weekend working. We also shut over Christmas and on Bank Holidays!
  • We reward length of service - been with us a year? Have your birthday off on us. Been with us 2 years? Have 2 extra days holiday. Been with us 3 years? Have 3 extra days!
  • Additional paid days off to celebrate key life events such as getting married and buying a house
  • Life Moments- paid time off to take without notice when the unexpected in life happens. Appointments, car trouble, family emergency whatever the reason we want to support you
  • Pension, death in service, eye care, discounts, refer a friend scheme and more

Who are they?

Our client are an independently owned, life insurance brokerage with a difference. Founded in 2010 by just two people, they now have offices in Bournemouth and London with over 250 employees. They are extremely passionate about remaining sustainable yet innovative and dynamic to ensure they are providing customers with the best cover options. Trusted by some of the UK's leading insurance providers they tailor protection policies to suit consumer needs on a non-advised basis.

What are they looking for?

The Quality Assurance Department is a support function within the business. Within QA they have two sets of customers, their colleagues are the internal customers and the public are their external customers. They focus on treating all customers fairly and they believe that good communication is the key to ensuring success in this area.

Auditing phone based activity, taking into account Company and FCA requirements, you will be completing and documenting observations and providing feedback and coaching to colleagues. This feedback could be face-to-face, via the telephone or written and it is therefore crucial that you have good communication skills as well as an exceptional eye for detail.

No experience is necessary, as they provide an award winning training programme that is designed to take you from a beginner to a QA professional.

Still reading? Great! That means we want to talk to you.

Our client is one of those amazing places where anyone from anywhere with any background or experience is free to come and do their very best work. Equality, diversity and inclusion are values that underpin our success; come and see for yourself

Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.

Knight Temple Recruitment is a Recruitment Agency and is advertising this vacancy on behalf of one of its clients.

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  • Job Reference: 708036116-2
  • Date Posted: 9 September 2022
  • Recruiter: Knight Temple Recruitment
    Knight Temple Recruitment
  • Location: Poole, Dorset
  • Salary: £23,000
  • Sector: Manufacturing Operations
  • Job Type: Permanent