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Scheduling Coordinator

Sacramento, California
Job Type
8 Sep 2022
SUMMARY The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients and caregivers schedules. The Scheduling Coordinator is expected to assist and support other office staff members in order to provide the highest quality service to clients. ROLE AND RESPONSIBILITIES: Answer each incoming call in a friendly, professional and knowledgeable manner. Field new client inquiries over the phone in a knowledgeable manner. Schedule caregiver schedules. Enter information into our management software. Monitor authorization hours utilization to maximize usage and prevent overages. Coordinate and maintain monthly client schedules in our management software. Coordinate and maintain monthly caregiver schedules in our management software. Adjust schedules on a daily basis to meet client and caregiver needs and issues. Coordinate with Care Manager and QA regarding Caregiver and client needs Is involved with caregiver recruitment selection and terminations. Enter and maintain accurate client and caregiver records in our management software. Required to work on-call one week each month (5:30pm Monday through 8:30am the following Monday) Assist with general office functions as necessary 90% - Scheduling client and caregivers schedules 10% - Admin (misc. office work) QUALIFICATIONS AND EDUCATION REQUIREMENTS COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Oral Communication - Speaks and understands so as to follow directions and get clarification; Responds well to questions. Written Communication - Able to read and interpret written information. Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports the organization's goals and values. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Approaches others in a tactful manner. Quality - Demonstrates accuracy and thoroughness.2 Adaptability - Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCE LEVEL, CERTIFICATES, LICENSES, AND REGISTRATIONS: One or more years' experience scheduling in a healthcare environment. A bachelor's degree is preferred, but not required. Excellent written and interpersonal skills. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to interpret events and instructions and carry out actions that are in accordance with company policies. COMPUTER SKILLS: Intermediate to advanced computer skills (Word, Excel, PowerPoint, and Access) preferred. Ability to read computer generated reports preferred. CERTIFICATES, LICENSES, REGISTRATIONS: None Required. WORK ENVIRONMENT: The job is performed in a traditional office environment.
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  • Job Reference: 707222232-2
  • Date Posted: 8 September 2022
  • Recruiter: California Caregivers
  • Location: Sacramento, California
  • Salary: On Application
  • Sector: Healthcare & Medical
  • Job Type: Permanent