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Service Delivery Manager

£50,000 to £55,000
Job Type
1 Sep 2022
Service Delivery Manager - Hybrid - South - London - South- up to £55,000 + bonus - Service Delivery - Multiple Customers - MSP - Cloud Services - Cloud - Agile - Excel - Flexible - Customer Facing - Relationships - Service Reviews - Willing to travel Concept resourcing have a new opportunity with one our wonderful MSP's based in the South of England. We are looking for an experienced Service Delivery Manager ideally with experience in Cloud Services to join the team as soon as possible. You will be truly passionate about Service Delivery and customer relationships is key Service Delivery Manager South of England Up to £55,000 + £5,000 bonus + Travel As the Service Delivery Manager, you will be responsible for Client Service Contracts and Process Management. The Service Delivery Manager has a responsibility to understand the working of all internal departments and associated processes To manage the performance of services provided to clients as per agreed contract and ensure that Service Levels are achieved. Operational responsibility for service delivery targets, SLA's, OLA's and contractual compliance. To adhere to service management principles - ITIL led; Configuration management, problem management, change management, IT helpdesk function, release and version control. Using technical experience and analytical techniques in problem solving, in situations with complex facts, situations. To produce various reports, for both technical and non-technical audiences. Tactical management of suppliers in the delivery of service delivery targets, including service review meetings, continuous service improvement meetings, and ad-hoc communications. Internal process development to enable delivery of the required service levels. Identifying and developing performance improvement and commercial opportunities through the application of a continuous improvement programme. Develop strong relationships with customers and operational staff in collectively delivering service requirements and exceeding expectation. Single point of contact for escalation of service delivery issues and problem solving. Work closely with internal service providers to develop and continually improve the service levels. You will be experienced in looking after multiple accounts simultaneously and will be happy to support and mentor Junior members of the team. What we would ideally like to see is: Understanding of Service Management Methodologies and best practice Experience of Service Delivery, Project and Problem management across multiple industries and business cultures. Extensive Excel skills Develop relationships with clients and senior stakeholders responsible for services, incorporating regular site visits and review feedback from an unbiased perspective with a focus of implementing change for continual improvement. AWS/Azure Certifications Prince 2 Certified MSP experience is advantageous ITIL certified Understanding of what Private and Public cloud are and how they differ Management experience Analytical, with exceptional attention to detail Self-motivated and looking for challenge Problem management and solving Excellent communication and negotiation skills If you would like to know more about this opportunity and to have a confidential conversation, click APPLY and a member of the team will be in touch
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  • Job Reference: 701353206-2
  • Date Posted: 1 September 2022
  • Recruiter: Concept Resourcing
    Concept Resourcing
  • Location: Hampshire
  • Salary: £50,000 to £55,000
  • Bonus/Benefits: bonus + package
  • Sector: I.T. & Communications
  • Job Type: Permanent