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Service Desk Representative

Crewe, Cheshire
Remote Working
Remote Working
Job Type
6 Sep 2022

We have partnered with a leading global technology company who have its headquarters in the United States, with an office in Crewe, to recruit a team of passionate and flexible service desk representatives.

Our Client is a S&P 500 index and Fortune 500 company who provide communications, network services, security, cloud solutions, voice and managed services to customers worldwide. As a member of the service desk team you will support customers via telephone and email to deliver 1st line support to resolve customer issues.

Our focus is very much on providing a high quality, right first-time service, not high volume, low engagement calls.

Our office is open Monday - Sunday and candidates should be fully flexible to cover various shift patterns during this time. In return you will benefit from:-

  • Full training
  • A starting annual salary of £19,760
  • Genuine opportunities for progression/development with progression earnings that could be up to £23,000
  • Annual Performance Bonus
  • Generous 33 days annual leave (inc. Public Holidays)
  • Monthly incentives / competitions
  • Free on-site parking
  • Shift allowance (where applicable)
  • Access to over 5,000 in house training courses when you join the MyPath programme

Whilst experience in a similar role would be advantageous, what really matters is your enthusiasm, ability and willingness to learn.

All we ask is that you:

  • Have excellent customer service skills / experience (empathy / problem solving & analysis / positively / communication)

We operate a hybrid working pattern with a mixture of home working and working on site. During your 3 month probation period you will be more office based to aid with training.

Sound like the perfect role for you? Apply here today!

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  • Job Reference: 705441089-2
  • Date Posted: 6 September 2022
  • Recruiter: MANPOWER
  • Location: Crewe, Cheshire
  • Remote Working: Some remote working possible
  • Salary: £19,760
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent