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Service & Warranty Administrator Engineering

Exeter, Devon
£20,000 to £22,000
Job Type
9 Sep 2022

Service & Warranty Administrator (Engineering)

£20,000 - £22,000 + 24 days holiday + Flexitime + benefits


Are you an experienced administrator looking to further your career with a well-established company supplying to clients globally?

Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?

On offer is a Service & Warranty Administrator role which will report to the Team Leader, working within a small team, this role will require administration tasks to be completed efficiently in support of the overall smooth operation of the Service & Warranty Dept and quality of service to customers.

The role requires you to be able to multi-task, whilst enjoying working in a fast-paced environment with the ability to liaise with other departments to provide excellent Customer Service

The role:

  • Support Service & Warranty Advisors - receive telephone calls from customers, dealers and engineers, ensuring all calls are dealt with promptly and in a friendly and professional manner.
  • Log customer issues onto our Customer Relationship Management (CRM) - SalesLogix system, detailing all communication to the customers. Where required amend details to ensure our records are kept up to date and accurate at all times.
  • Respond to email enquiries from customers, ensuring they are dealt with in a timely and professional manner.
  • Manage, log and process customer payments for on-site Square Terminal payments taken by the field engineering team for service and warranty jobs (SalesLogix, Square Up Dashboard & SAGE) Department SERV account management.
  • Raise invoices for all chargeable visits on a weekly basis or in advance during a phone call when booking out of warranty visits or unpaid charge work.
  • Raise PO's and manage supplier set process for 3rd Party engineers.

The person:

  • Previous experience within a busy admin or customer service role
  • Excellent communication and organisation skills

The is a rare opportunity to join a business and make the role your own in an environment which encourages flexibility and professionalism.

Warranty Advisor, Service Advisor, Warrant & Service Advisor, Customer Services Advisor, Customer Services, Customer administration, Client Advisor If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

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  • Job Reference: 707776944-2
  • Date Posted: 9 September 2022
  • Recruiter: Ernest Gordon Recruitment Limited
    Ernest Gordon Recruitment Limited
  • Location: Exeter, Devon
  • Salary: £20,000 to £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent