Services Operations Specialist supports multiple facilities and/or customers primarily in the strategic geographic area in which they are based and may perform the job functions of:
Lab Support Technicians
Site-specific Project Managers
During associate scheduled vacations, associate leave, open positions, and/or emergency situations occur. Services Operations Specialist responsibilities are primarily within a designated territory although secondary backup responsibility requires travel outside of their designated territory and/or home base state.
Services Operations Specialists support on average 8-10 total customer sites. Services Operations Specialists train on multiple job profiles, allowing them to develop specialized knowledge and gain experience across all Lab and Production service offerings. Services Operations Specialist utilize this gained knowledge and experience to provide on-the-job training for new associates and collaborate with Avantor site owners to identify and assist with implementing process and safety improvements.
This is not a work-from-home career. The ideal employee should reside in the Seattle, WA / Redmond, WA area and will be responsible for traveling to locations within a strategic geographic area.
Mileage reimbursement from your door to the client location. $3,000 Sign-On Bonus
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
Performs all duties associated with operations of Site Services.
Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Training, and other assorted tasks along with direct customer interfacing relative to job functions.
Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, plant managers, etc. to procure lab supplies and material.
Utilizes AVANTOR and customer computer systems and customer-specific applications.
Trains AVANTOR associates on all service offerings.
Provides Level 3 SAP Support (Full customer services, credit rebills, invoice scrubbing).
Modifies, designs, and maintains quality metrics and key performance indicators.
Manages a budget related to expense reports.
Meets revenue, TOE, safety, performance, and quality goals and objectives:
Creates programs for enhanced service efficiencies.
May require traveling to customer sites.
Perform other duties as assigned.
** The site where coverage is provided requires associates to be fully vaccinated against COVID-19. **
BENEFITS: (All Full-time employees are eligible for health benefits 1st day of employment)
Dental, Vision, and Medical and HFS (Healthcare Flexible Spending& Saving)
PTO & Paid Holiday's
Short and long-term disability coverage
Paid parental leave,
401k & 401k Matching
Employee Stock purchase options.
Mileage reimbursement from your door to the client location.
QUALIFICATIONS (Education/Training, Experience, and Certifications)
High school diploma or GED required; Associates degree or undergraduate degree in business or science-related field is preferred
2 -3 years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc. preferred
IATA, DOT, OSHA Right to Know, IMDG a plus
Valid Driver's License and transportation required; CDL a plus
Must be able to travel 50% of the time
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@ and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.
EEO is the Law
OFCCP EEO Su pplement
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.