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Sr Business Analyst

Charlotte, North Carolina
9 Sep 2022


Complete elements in the definition, requirements, design, build and delivery of a project or Program. Will create and foster a climate of continuous improvement in delivering projects, striving for excellence and contributing to the overall development of Citizens Change Management


  • Utilizing key stakeholders and other available resources research, facilitate discussions, analyze and evaluate options and provide recommendations to the Program Manager/Project Manager 

  • Manage project tasks or parts of the project plan assigned within scope, quality and timeframe allocated with minimal supervision

  • Create and deliver through the full sign off process project/program documentation by working with Key Stakeholders to elicit information and gain agreement

  • Identify, evaluate and track progress of project risks, issues, assumptions and dependencies, escalating them appropriately with suggested mitigating actions and implementing as directed.

  • Collaborate with project stakeholders to ensure end solution meets requirements and gain an understanding of the context and impact of the project to the business line and collaborate with business to influence best solution

  • Document procedure and policy changes from current state model through future state impacts of project  

  • Deputize for Project Manager when required

  • Maintain and develop knowledge of project methodologies and a professional network of contacts, sharing knowledge and best practice where appropriate to support continuous improvement

  • Where role includes management of project resources, coaching, training & development and performance management of resources may be required 


Required Qualifications:

  • 4-6 Years experience as a Business Analyst (including requirements development)

  • Solid understanding of project management techniques/methodologies

  • Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

  • Relevant recognized formal qualification in Business Analysis is desirable but not essential

  • Flexibility to work on a variety of projects and teams within Business Change Management

  • Ability to assume project management role as necessary

  • There may be a requirement for travel within the US

  • Self thinker able to work through issues and escalate only when appropriate


  • Bachelor's degree required

Hours and Work Schedule:

  • Hours per Week: 40 

  • Work Schedule: Monday - Friday 



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Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
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  • Job Reference: 707477600-2
  • Date Posted: 9 September 2022
  • Recruiter: Citizens
  • Location: Charlotte, North Carolina
  • Salary: On Application