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Sushi Clerk

Location
Cedar Rapids, Iowa
Job Type
Permanent
Posted
22 Sep 2022
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Sushi Clerk

Department: Hy-Chi

FLSA: Non-Exempt

General Function:

As a Sushi Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies:
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Hy-Chi Department Manager; Assistant Hy-Chi Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products for which they're looking
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Takes customer orders at the Chinese Express counter.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Reviews orders for the day.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Reviews the status and appearance of the food for freshness.
  • Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
  • Anticipates product needs for the department on a daily basis.
  • Prepares, finishes, and replenishes product as necessary.
  • Pulls product from cooler/freezer for preparation.
  • Checks in product and puts product away Removes trash in a timely manner.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:
  • Washes dishes as necessary.
  • Orders product and supplies as necessary.
  • Prices product for customers as necessary.
  • Delivers orders as needed Assists in other areas of store as needed.
  • Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:
  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
  • Ability to do simple addition and
    subtraction; copying figures, counting and recording.
  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience:

High school or equivalent experience with Food Safety Certification and six months or more of similar or related experience.

Physical Requirements:
  • Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.
  • Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is continually exposed to raw fish, flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Scale, shrink wrap machine, Telexon re-ordering machine, walk in cooler, knives and serving cases.

Contacts:

Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.

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Details

  • Job Reference: 718894889-2
  • Date Posted: 22 September 2022
  • Recruiter: Hy-Vee, Inc.
  • Location: Cedar Rapids, Iowa
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent