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Tenancy Enforcement Manager

Twickenham, London
Job Type
6 Sep 2022
About this role At MTVH customers are our number one priority. For the role of a Tenancy Enforcement Lead we seek an ambitious, confident, and assertive individual who will contribute towards creating a positive impact to the way we provide our service to our customers. This role will be covering our stock across Hampshire and Surrey. The role of a Tenancy Enforcement Lead will be challenging yet rewarding. You will be responsible leading investigations into tenancy fraud and managing high level ASB cases across our general needs, leasehold, and Care & Support homes. You will need to know how to gather evidence effectively, prepare witness statements and legal packs for court cases as well as attending ASB evictions. You will also support our Local Housing Managers with regular reviews of their ASB cases and assist them with supporting victims and helping customers to sustain their tenancies. Building strong partnerships with external organisations such as the Police, Local Stakeholders, Council Community Safety teams and our tenancy fraud investigators will also be a key element of your role and you will be expected to develop a strong network of support in your areas. What you will need to succeed To succeed in this role, you will need to be able to deal calmly in challenging situations. You will have to be concise and have an eye for the detail especially when it comes to gathering evidence and preparing witness statements. Being able to have honest and open conversations in sensitive situations will be necessary as you deal with issues such as tenancy fraud, safeguarding and supporting victims as well as tackling perpetrators of ASB. Training on the role There is ongoing training provided due to nature of the role to ensure your skills and knowledge are always up to date. But we will expect the successful applicant to have had some previous experience in dealing with anti-social behaviour, complex casework, gathering evidence, and going to Court. Available vacancies are in Lambeth in South London and covers around 6,000 homes. The other is covering our stock in Surrey and Hampshire and covers approximately 5,500 homes. What you need to do now If you're interested in this role, take a look at the attached Job Description for more details and if it s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Interview date: Interview date is yet to be confirmed. The nature of this role means that the post holder will be involved in regulated activity with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete an basic background check with the Disclosure and Barring service. Once an offer of employment is made. A new check will be completed every three years. About Us Our organisation was built on a simple mission to give people a safe, secure, and affordable home. That is as true today as it was in the 1950 s, when our founder Molly Huggins established an organisation to provide homes for Windrush migrants in London. Our core purpose is that everyone should have a home and the chance to live well To fulfil this vision, we work with partners to make our neighbourhoods new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide us in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact. We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people. What you'll get in return We also offer a wide range of benefits. Please take a look at our benefits document attached. Our promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment
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  • Job Reference: 705456132-2
  • Date Posted: 6 September 2022
  • Recruiter: Metropolitan Thames Valley
    Metropolitan Thames Valley
  • Location: Twickenham, London
  • Salary: £37,467
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent