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Waterfront Steward Supervisor (Beach & Pool Services - Full Time) - $16-20

Location
Sterling, Georgia
Posted
16 Sep 2022

Basic Job Function:
Perform duties in and around the Beach Club including, but not limited to, erecting beach umbrellas and chaise lounges for Guests/Members; to provide superior service and perform regular cleanup of towels, debris and personal belongings; to uphold and ensure compliance with all company and departmental policies and procedures. Works as a Lead to insure seasonal staff are properly trained on Sea Island/Forbes Standards. Will assist in the day to day task planning for the team. Will be responsible to open or close the facility if needed

Minimum Requirements:
Guest or customer service experience preferred
Must possess valid CPR/AED certification within 30 days of hire as a condition of continued employment
Must possess valid First Aid certification within 30 days of hire as a condition of continued employment
Must have one year of experience working as a Waterfront Steward
Excellent communication skills, both written and verbal
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:
Understand and enforce all beach club policies, rules, and regulations
Assist in opening and closing procedures with the responsibility to open or close the facility as needed
Leads the seasonal staff by exhibiting professional service and training the staff on Sea Island and Forbes Standards
Carefully monitors all pools and beach areas in the immediate Beach Club area ensuring the safety of guests
Provide towel service and amenities as needed to our Guests and Members
Service the Ocean House pools with towels and regular cleanup
Cleaning Beach area extending from the south end of the Beach Club to 4th street
Cleaning pool areas and foot showers
Monitor and maintain the pool deck area, beach, lawn and lounging areas for trash, soiled towels, glasses, personal items and other safety hazards
Work cross-departmentally with others to ensure events get set up and run properly
Provide assistance to Sea Island Members and Guests with concern to the Beach Club facility as well as other events taking place within the Sea Island
Provide personal service such as erecting umbrellas and moving chaise lounges for beach goers
To act as a liaison between the Sea Island Beach Club and its' Members and Guests
Learn the names and personally recognize our regular Guests and Members
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:
Ability to swim, kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
 Maintain compliance with Company Resort Professional Image Policy

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Details

  • Job Reference: 714038665-2
  • Date Posted: 16 September 2022
  • Recruiter: Sea Island
  • Location: Sterling, Georgia
  • Salary: On Application